Newegg sold us a motherboard that they knew was damaged. It was even labeled as such and Newegg themselves had started to RMA it, but then they blamed us for the damage. Sponsor: Get 10% off Squarespace purchases (https://geni.us/BqEpf) GN 3D Coaster Packs are now on back-order! https://store.gamersnexus.net/products/3d-coaster-pack-4-component-coasters (This amazing 4-pack of fully custom coasters that we designed and made uses high-quality materials and vibrant, PC-centric designs that you won't get anywhere else. It also supports the weeks of testing we do on content like this! Last time, stock sold out in about 36 hours. Make sure you back-order soon!) Watch our interview with Newegg (face-to-face): https://www.youtube.com/watch?v=d1R4wbuXFII Newegg responded (sort of): https://www.youtube.com/watch?v=-wECJJveifw If you missed the beginning of this story, you can find it here: https://www.youtube.com/watch?v=2fnXsmXzphI We didn’t set out to review Newegg Customer Service, but we did review NZXT’s and you can find that here: https://www.youtube.com/watch?v=iY-SEPGvqxY On the positive side, Valve impressed us with the build quality of their Steam Deck and you can see that in our teardown: https://www.youtube.com/watch?v=dlsJB3narnk Like our content? Please consider becoming our Patron to support us: http://www.patreon.com/gamersnexus TIMESTAMPS 00:00 - Newegg's Shady Practices 02:40 - How Newegg's Return Open Box Policies "Work" 05:55 - Newegg: So Bad They Earned An Unboxing 07:29 - Magnell Associates & Gigabyte RMA 12:10 - Examining the Damage 13:08 - Just Don't Buy Open Box (If You Can Avoid It) 15:59 - Continuing the Tear-Down 17:08 - Conclusion ** Please like, comment, and subscribe for more! ** Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage. Follow us in these locations for more gaming and hardware updates: t: http://www.twitter.com/gamersnexus f: http://www.facebook.com/gamersnexus w: http://www.gamersnexus.net/ Host: Steve Burke Video: Andrew Coleman, Keegan Gallick