Newegg ripped us off when we tried to return a product by claiming it was "damaged," despite being in the same condition as how they sent it. Sponsor: be quiet!'s Silent Base 802 https://geni.us/DaGYu Watch our interview with Newegg (face-to-face): https://www.youtube.com/watch?v=d1R4wbuXFII Newegg responded (sort of): https://www.youtube.com/watch?v=-wECJJveifw Part 2 (it continues): https://www.youtube.com/watch?v=CL-eB_Bv5Ik Has Newegg done something similar to you? POST IN THE COMMENTS so you can help other people who have the same problem! Newegg claimed that the pins on our motherboard were bent (even though we never even opened it), then when we called them out, they claimed there was "thermal paste" on the socket. They fought tooth and nail to deny our $500 refund, apparently making up new stories at every corner. Newegg might try this on all motherboards, but has special leeway to do it on open box products. Don't buy them. We will be avoiding Newegg as much as we can for all future motherboard purchases (and purchases in general). It's unacceptable that everything was magically refunded and sent back and resolved after we tweeted publicly, yet we got no support when acting as a normal customer. Support our work and get a product that's actually supported well, like the GN Modmat, Toolkit, Mouse Mat, or shirts: https://store.gamersnexus.net/ Like our content? Please consider becoming our Patron to support us: http://www.patreon.com/gamersnexus Watch our undercover warranty test on NZXT: https://www.youtube.com/watch?v=iY-SEPGvqxY Or our undercover test on Intel: https://www.youtube.com/watch?v=I2gQ_bOnDx8 TIMESTAMPS 00:00 - Be Wary of Newegg 01:38 - Here's What Happened 05:06 - Newegg Cares If You're a YouTuber 08:00 - Shady Open Box Practices 11:00 - "Just Reject the Shipment!" 12:28 - Undercover Warranty Investigation 15:17 - Support Chat & Ranting 21:05 - Conclusion ** Please like, comment, and subscribe for more! ** Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage. Follow us in these locations for more gaming and hardware updates: t: http://www.twitter.com/gamersnexus f: http://www.facebook.com/gamersnexus w: http://www.gamersnexus.net/ Host, Ranter: Steve Burke Video: Keegan Gallick