We flew out to Newegg's HQ to meet with the company about its egregious customer service shortcomings and to give the company a chance to fix itself -- or dig the hole deeper. Support Us! Grab a coaster, mousemat, etc: https://store.gamersnexus.net/ The best way to support our reporting, our detailed testing, and our lab build-out is to grab a high-quality item from our store (and get something useful in return!). Our 3D component coasters are on back-order and will arrive soon (these sold out in just 36 HOURS last time!), so make sure you get one: https://store.gamersnexus.net/products/3d-coaster-pack-4-component-coasters Our Red & Black HUD desk-sized mouse mat with custom red rubber underside is in stock & shipping now! https://store.gamersnexus.net/products/gn-red-black-hud-mouse-mat You can also grab one of our highly durable PC building modmats here: https://store.gamersnexus.net/products/modmat-volt-large Or one of our PC maintenance toolkits here: https://store.gamersnexus.net/products/gamersnexus-tear-down-toolkit This interview is UNCUT for full transparency. You can make your own decision on how you feel about Newegg's response (and stick around for our thoughts at the end). WATCH PART 1, DISCOVERING THE ISSUE: https://www.youtube.com/watch?v=2fnXsmXzphI WATCH PART 2, IT GETS WORSE: https://www.youtube.com/watch?v=CL-eB_Bv5Ik WATCH PART 3, NEWEGG RESPONDS: https://www.youtube.com/watch?v=-wECJJveifw Full Newegg Saga playlist: https://www.youtube.com/watch?v=2fnXsmXzphI Like our content? Please consider becoming our Patron to support us: http://www.patreon.com/gamersnexus TIMESTAMPS 00:00 - Approaching Newegg 02:50 - Transparency & No-Cut Interview 04:40 - Giving Newegg a Genuine Chance 06:42 - Interview Introduction 08:45 - Addressing the Motherboard in the Room 13:30 - Why Would Anyone Buy from Newegg? 17:17 - Policies Aren't Enacted 21:38 - Internal Operating Procedures 26:03 - Pressure on Lower Employees 28:54 - Individual or Organization Issue 36:24 - Steve's Suggestions (Email Inbox) 45:00 - The Process is the Problem 48:35 - What Will Newegg Do? 54:58 - Steve Speaking Frankly 01:01:35 - Recap: How It Went 01:04:31 - Recap: What Newegg is Worried About 01:06:00 - Recap: Decision-Making Issues 01:09:15 - Some Bad Behaviors 01:11:49 - Final Words ** Please like, comment, and subscribe for more! ** Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage. Follow us in these locations for more gaming and hardware updates: t: http://www.twitter.com/gamersnexus f: http://www.facebook.com/gamersnexus w: http://www.gamersnexus.net/ Host, Research: Steve Burke Video On-Site: Andrew Coleman Video Production: Keegan Gallick