Fake Microsoft Security Essentials Scam Call 7/28/2015 This is video 2 of a Fake Microsoft Security Essentials Scam I made another video looks like they have change there layout and also they have change there scamming tricks they get me to install a fake diagnostics tool that will display fake results and say your computer has problems in order for you to buy there services they will chart you alot of money to remove stuff A technical support scam (often abbreviated tech support scam) refers to phone fraud that claims to be a legitimate technical support service. It can either begin by a cold call, usually from a legitimate-sounding third-party like "Microsoft" or "Windows" or it could begin with an unsuspecting user searching for commercial technical support via a popular search engine such as Bing or Google.[1] Remote desktop software is used to connect to the victim's computer, and the scammer then uses a variety of confidence tricks that employ various Windows components and utilities (such as the Event Viewer), third-party utilities (such as rogue security software),[2] and reference sites like Wikipedia or summaries written by security companies[3] to make the victim believe that the computer has issues that need to be fixed, before proceeding for the victim to pay for "support". These scams usually target users, such as senior citizens, who are unfamiliar with the tools used in the process, especially when initiated by cold calls.[2] In English-speaking countries such as the United States, United Kingdom and Australia, such cold call scams have occurred as early as 2008, and originate primarily from call centers in India.[2]