In this video I take you through the capabilities, licensing and availability of the new Microsoft Copilot for Service, a new tool announced at Ignite 2023, that adds generative AI to your customer service system - Dynamics 365, Salesforce, Zendesk or ServiceNow. With a click and point setup, you can have an instant Copilot chat bot helping your agents find the right information in your knowledge sources, helping generate email responses and more. Timestamps: 0:00 - Introducing Microsoft Copilot for Service 2:05 - How it works with Copilot for Microsoft 365, Outlook, and Teams 6:05 - Copilot for Dynamics 365 Customer Service 7:07 - Licensing and Availability