https://youtu.be/965BLLWv8h8 https://youtu.be/yi8_9WGk3Ok https://youtu.be/jLbRPdeVqkA 00:00:00 - Intro 00:01:30 - Beginning of call 00:02:51 - Waiting for OATH 00:17:39 - Louis takes a dump 00:17:52 - Louis flushes toilet 00:18:00 - Louis repeats 00:18:39 - Louis flushes again 00:18:42 - Louis washes hands 00:18:52 - Louis flushes again 00:23:22 - Private convo, SKIP 00:34:09 - Private convo 00:47:05 - Oreo's health 00:52:58 - Looking at cameras 00:54:32 - Contempt for audience 01:27:25 - Falling down moment 01:29:40 - Justifying wasting $ 01:29:53 - Private convo 01:30:28 - Mad cat 01:30:40 - Private convo 01:39:00 - Erica discusses criminal minds 02:01:55 - Louis makes fun of hawaiian girlfriend 02:03:16 - Louis pokes fun at girlfriend's hooptie 02:10:05 - HEARING OFFICER PICKS UP!!! 02:10:57 - She can't find my hearing after 2 hrs. 02:11:16 - She finds it! 02:23:48 - Maybe.. 02:24:23 - It needed a 0 02:25:35 - She hung up on me after being on hold for 2 hours 02:27:20 - Officer reads my violation 02:28:23 - THEY DON'T KNOW WHAT THE FINE IS. 02:31:38 - Attempt to use violation settlement offer I received in the mail. 02:31:30 - I can't pay my settlement, website not working. 02:32:30 - I admit guilt, but have no way to pay settlement offer b/c NYC's online system DOESN'T LET ME PAY MY BILL! 02:33:00 - She ADMITS she's NEVER DONE A DCA SUMMONS BEFORE! 02:34:15 - She's never done this before. 02:36:30 - My offer by mail didn't arrive until it was too late to cure it. 02:37:40 - She calls supervisor because she has "never done this before." 02:43:35 - She can't find modern penalty schedule. 02:46:03 - Private email/name 02:46:37 - back 02:48:00 - Inspector joins line, censoring his name 02:48:34 - back 02:49:05 - We've been on phone for 39 minutes, and OATH officer can't tell me what my penalty is. Let that sink in. 02:50:15 - Censored 02:50:31 - back 02:51:55 - Censored 02:52:00 - back 02:52:07 - Censored; for the 4th time, she can't spell his name or find his email. 02:52:22 - back 02:52:48 - She's asking for his email again. 02:53:12 - back 02:53:17 - Nvm, she got it wrong again, clarifying for the 15th time 02:53:24 - Still going. 02:53:55 - She has a broken printer. 02:56:42 - We're multitasking now! 03:00:00 - She still doesn't know the penalty. 50 min in. 03:00:20 - Inspector tells her that shehas to make a judgment call 03:00:34 - Can she make a judgment call? 03:01:30 - She is stuck in a boot loop. She can't make a judgment call :( 03:02:07 - She puts it back in the hands of the inspector 03:02:49 - Inspector puts it back in the hands of the OATH officer 03:03:00 - Inspector requests photos 03:03:37 - She continues boot looping 03:04:44 - She admits being unfamiliar with the regulations & procedures with which she is tasked with judging me on 03:04:58 - She finally makes a judgment call after 4 minutes of boot looping 03:05:30 - The Michael Douglas Falling Down comes out. I can't do this anymore. I was able to be polite for the inspection, for the first 3 hours of this call, but I'm done. 03:06:50 - She argues I should've paid some other way 03:07:10 - DCA office was closed due to COVID 03:07:50 - Comparison to fire violation 03:09:09 - Paper settlement offer didn't arrive until it was too late to pay by mail. 03:09:35 - I don't care if penalty is higher than $175, I just want to know what to pay. 03:09:50 - She suggests I do an appeal & request mailing records from the DCA, after I've been on hold for 3 HOURS WITH SOMEONE who's never handled a DCA violation, can't find a penalty schedule,& can't make a judgment call in 1 hr 03:10:48 - She reminds us she can't work a printer 03:11:50 - She continues to boot loop 03:13:58 - Clinton's has enough 03:14:17 - Louis provides evidence of cured violation 03:15:50 - She finally finds the penalty schedule for my summons. It took an officer of the court an hour to find the law, given access to her boss & all NYC documentation. How are normal citizens expected to know the law when the court doesn't? 03:19:04 - IT'S NAP TIME! 03:21:27 - She can't figure out a printer 03:22:35 - If I can't cure my violation because too much time has passed - why are we going back and forth over photos of my wall? 03:28:04 - She has a cat! 03:30:30 - $260. We took an hour to figure out that I owe $260 instead of $175 - two city employees spent 3 hours on the phone so they could get an extra $85. 03:32:40 - Request for OATH officer to see that I paid others 03:33:05 - She believes that city system did not work, & doesn't care. 03:34:10 - I get an answer to my question on selling laptops 03:35:25 - Inspector's advice conflicts w/ NYPD advice 03:36:18 - Inspector's phone goes off 03:36:31 - Inspector answers a personal phone call & audibly whispers "I'm in a hearing..." 03:37:15 - She suggests I make it up as I go. 03:38:00 - Her cat messes with her papers. 03:38:20 - I ask for online payment option, since settlement offer didn't show up until after deadline