Before you arrive for your appointment at an Apple Store or Apple Authorized Service Provider, follow these steps to prepare your device for repair. If your device won't turn on or respond, finish as many steps as possible. Get your iPhone, iPad, or iPod touch ready for service: https://apple.co/2ndwzQk If you forgot your Apple ID password: https://apple.co/2ndx396 How to back up your iPhone, iPad, and iPod touch: https://apple.co/2RJKbBb How to update your iPhone, iPad, or iPod touch: https://apple.co/2nUkwYD Additional Resources: Get service for iPhone: http://apple.co/iPhone Get service for Mac: http://apple.co/Mac Get service for iPad: http://apple.co/iPad Get service for Apple Watch: http://apple.co/AppleWatch Get service for AirPods: https://apple.co/AirPod To subscribe to this channel: null To download the Apple Support app: http://apple.co/2hFtzIv Apple Support on Twitter: https://twitter.com/AppleSupport