Leveraging Analytics for Technical Efficiency and Enhanced User Experience Muskan Prajapati and Renisha Fernandes, VMware In today’s technology-driven world, efficiency is crucial in all aspects of site reliability engineering. Analytical methods play a vital role in achieving efficiency by identifying areas for improvement and optimizing various systems. Join us in out talk where we will discuss three services developed by our team to improve site reliability engineering efficiency using analytics: Outage Management Service (OMS), a Slackbot, and Service Analytics. OMS automatically detects and resolves outages by analyzing past incidents, while the Slackbot predicts solutions based on past conversations. Service Analytics uses event data collection to generate reports for improving user engagement. These services significantly reduce Mean Time to Repair and alleviate on-call engineers’ burden, resulting in improved efficiency and productivity. View the full SREcon23 Asia/Pacific program at https://www.usenix.org/conference/srecon23apac/program