So you just traded in your used Apple iPhone 11 at your wireless carrier to get a deal on a brand new iPhone 14. Where does that old phone go? How do companies make money on it? WSJ’s Joanna Stern heads to a U.S. Mobile Phones facility in New Jersey following an iPhone 11 through the refurbished process to explain how the second-hand phone market is a booming business. 0:00 Used and refurbished phones in North America 0:44 Second-hand facilities 1:32 Data erasure and triage 2:23 Cleaning and grading 2:52 Kitting and selling Tech Things With Joanna Stern Everything is now a tech thing. In creative and humorous videos, WSJ senior personal tech columnist Joanna Stern explains and reviews the products, services and trends that are changing our world. #Apple #Refurbished #WSJ