How a collaboration between organizations in the civic tech and public policy space is helping states leverage technology to improve their customer experience and deliver services to those who need them most. Moderator: Cassandra Madison, VP of Partnerships, Tech Talent Project Panelists: Justin Brown, Cabinet Secretary for Human Services, State of Oklahoma Katie Savage, Secretary for IT, State of Maryland Cecilia Muñoz, Senior Advisor, New America [Former Director, White House Domestic Policy Council, President Obama] John Bailey, Nonresident Senior Fellow, American Enterprise Institute [Former White House Domestic Policy Advisor to President Bush] This session was presented at Code for America Summit 2023. https://summit.codeforamerica.org/ To enable auto-generated closed captioning, click the “CC” icon at the bottom or top of the video.