CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE! Learn how to excel at Customer Service with Richard McMunn of: https://www.how2become.com/ultimate-customer-service-training-course/ #customerservice #customersatisfaction #customerservices #training #trainingcourses ******************************************************* DOWNLOAD THE SLIDES AND COURSE MATERIALS: https://www.how2become.com/ultimate-customer-service-training-course/ ******************************************************* CUSTOMER SERVICE TRAINING COURSE CONTENTS SECTION 1: The Definition of Great Customer Service. 04:00 SECTION 2: The Importance of Excellent Customer Service. 06:19 SECTION 3: 5 Essential Elements of Great Customer Service. 09:06 SECTION 4: 5 Things to ‘NEVER SAY’ to Customers. 17:22 SECTION 5: 7 ‘Powerful Things’ to Say to Customers. 18:37 SECTION 6: How to Deal with Customer Complaints. 21:52 SECTION 7: L.A.S.T Method for Customer Complaints. 26:04 SECTION 8: Test Your Customer Service Knowledge! 26:53 SECTION 9: Customer Service Interview Questions & Answers. 35:04 SECTION 10: How to Download the Course Materials. 41:05 CUSTOMER SERVICE INTERVIEW QUESTIONS AND ANSWERS TRAINING VIDEO https://www.youtube.com/watch?v=a99gQn9pkOM WATCH ME PASS A CUSTOMER SERVICES JOB INTERVIEW https://www.youtube.com/watch?v=zv0DEZLT8no FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/ HOW TO PASS A JOB INTERVIEW https://www.youtube.com/watch?v=d49A7IcIG_k LAST MINUTE INTERVIEW PREP https://www.youtube.com/watch?v=6bJTEZnTT5A BEST ANSWERS to Interview Questions: https://www.youtube.com/watch?v=2nFunbg11GM How To Introduce Yourself In An Interview! (The BEST ANSWER!) https://www.youtube.com/watch?v=wexzvClUcUk 10 GREAT THINGS TO SAY IN AN INTERVIEW: https://www.youtube.com/watch?v=ZMByWenSRdI CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM: https://www.linkedin.com/in/richard-mcmunn-coach/ ******************************************************* DOWNLOAD THE SLIDES AND COURSE MATERIALS: https://www.how2become.com/ultimate-customer-service-training-course/ *******************************************************