You can call 911, and now, in some places, you can text 911, too. But NBC Bay Area’s Investigative Unit recently exposed some big limitations. Consumer Investigator Chris Chmura spoke to Investigative Reporter Candice Nguyen for some insight and shows us the right way to text 911, and why you might need to call for help, anyway. Stay Connected: Follow us on Twitter: http://www.twitter.com/nbcbayarea Like us on Facebook: http://www.facebook.com/nbcbayarea Follow us on Instagram: http://www.instagram.com/nbcbayarea Follow us on TikTok: https://www.tiktok.com/@nbcbayarea Catch up on all the day's news: http://www.nbcbayarea.com/ Download our mobile app: On iOS: http://nbcbay.com/R1BhqYM On Android: http://nbcbay.com/rUcA97h Watch us on OTT: Add our channel on Roku: https://bit.ly/3ySK60j Download our app on Amazon Fire TV: https://amzn.to/3FmmiEA