This episode of Salesforce Explained is all about AI strategy. Watch tech influencer Brian Tong as he highlights how AI + Data + CRM = more sales and happier customers. He’ll explain how trusted AI can help you connect with your customers in a whole new way, why you need an AI strategy for your business, and how to develop one. Want to learn how our internal teams across Sales, Service and Marketing use AI to increase efficiency and productivity? Check out: https://sforce.co/3rlFS1y Watch how Service Cloud scale’s customer service with Data + AI + CRM: https://www.salesforce.com/products/service/ 00:00 - Intro 00:41 - Why you need an AI strategy 00:57 - Why trusted AI matters 01:34 - AI + Data + CRM = customer magic 01:51 - Benefit #1: Generate value with CRM 03:06 - Benefit #2: Improve decisions with data 04:24 - Benefit #3: Work smarter & faster with AI #Salesforce #AI #Data #CRM Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com/ Plan your AI Strategy: https://www.salesforce.com/blog/playbook/ai-guide/ Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce Salesforce is the customer company, helping businesses of every size and industry put the customer at the center since 1999. Salesforce helps companies connect with customers in a whole new way with a foundation of trust, harnessing AI + Data + CRM with Salesforce Customer 360, its complete portfolio of products that unites every team around the customer on one integrated, low code platform. Guided by core values and driven by a global community of Trailblazers transforming careers, companies and communities, Salesforce is more than a business — it’s a platform for change. Learn more at www.salesforce.com.