Are apps like Uber, Deliveroo and Uber Eats too far removed from the customers on the ground to provide good customer service? ✅ Get 2 months of Skillshare for free: https://skillshare.eqcm.net/7qEPd ⭐ My Referral Links ⭐ 🏎️ Schedule a FREE test drive or order Tesla Products: https://geni.us/SoN-TESLA 💡 Split £100 with me when you switch to 🐙 Octopus Energy: https://geni.us/SoN-OctopusEnergy 🧋 Get £10 off at Huel: https://geni.us/SoN-Huel 🎸 Buy musical instruments, audio & PA gear from Thomann: https://geni.us/SoN-Thomann 🌍 My KIT profile: https://kit.co/paulfp (Commissions/credits are earned from these links, which helps support me and the channel.) Paul received an Uber Eats promo code but when he tried to use it, it didn't work... and the support team weren't interested in helping out. Paul and Ben discuss the "gig economy" and its benefits... but also how the way these services are run can make or break an industry. PODCAST KIT USED: https://kit.co/paulfp/video-podcast-kit-2-people FOLLOW US: Twitter: https://twitter.com/SwitchedOnNet // https://twitter.com/paulfp Instagram: https://instagram.com/SwitchedOnNetwork // https://instagram.com/paulfp Facebook: https://facebook.com/SwitchedOnNetwork // https://facebook.com/paulfp Join in the discussion in our Facebook group! https://www.facebook.com/groups/SwitchedOnNetwork/ ► Support on PATREON: https://www.patreon.com/SwitchedOnNetwork ► Browse our MERCH: null Check out our Amazon Influencer shops! ► UK: https://www.amazon.co.uk/shop/switchedonnetwork ► USA: https://www.amazon.com/shop/switchedonnetwork ► Canada: https://www.amazon.ca/shop/switchedonnetwork Timestamps: 00:00 Intro & Welcome 01:11 What defines the "gig economy"? 02:27 Overview of Sound Rebel podcast shows 04:10 Uber taxi service - great for cashless society 05:27 Ben in a steamroom with 2 scousers discussing Anfield going cashless 05:38 Expected sales increase due to cashless being quicker 07:20 Paul is a huge fan of Uber. Innovation and better service 07:52 Paul tells a story (has a rant) about Uber Eats bad service! 11:19 We're happy to be sponsored by KFC! 12:15 Bad customer service from Uber Eats - not honoring promotional deal 14:10 Great ideas, great tech, are they let down by bad customer service? 14:37 Gig economy providing extra flexible work opportunities on the side 15:59 Are gig economy workers contractors or employees? 17:57 Essentially they are just marketing businesses 18:45 Purple Bricks leading the way with fewer operating costs 21:50 Monzo - banking via just an app. Do we need bank branches any more? 24:24 Amazon Fresh with smart lock allowing delivery drivers to enter your house?! 25:38 Gig Economy from the POV of workers 26:45 Rather than paying for the gym, get paid to be Deliveroo rider! 28:57 Feeling like the companies don't care 30:00 Customer Service online - days of complaining on Twitter gone? 32:42 Companies no longer feel being badmouthed on Twitter will affect them negatively 36:04 Skillshare sponsor slot 39:43 Next week we're discussing the Tesla Cybertruck and Electric Cars 41:40 Join the discussion on the Switched on Network Facebook group 42:30 Subscribe, and thanks for watching/listening! DISCLOSURE: As an Amazon Associate we earn from qualifying purchases. The views or opinions expressed during this episode are solely those of the individuals involved and do not necessarily represent those of Innobella Media, Switched on Network, Sound Rebel or any employees, contractors, suppliers or associates thereof. Copyright © Innobella Media Limited 2020. All Rights Reserved. The Switched on Network podcast is a collaboration between Innobella Media and Sound Rebel. For more information visit www.innobellamedia.uk and www.soundrebel.co.uk