Airbnb has grown from a funky, couch-surfing alternative to one of the biggest travel companies in the world. It has more listings than the top nine hotel chains combined and a $100 billion market value built on the idea that strangers can trust each other. But with so many people and so many transactions — many of which include meeting in real life — it's inevitable that bad things will sometimes happen. Every personality conflict, payment dispute or unwanted sexual advance between hosts and guests must be mediated. But serious crimes, however rare, are treated very differently. Read more about the Airbnb story on Bloomberg.com: https://www.bloomberg.com/news/features/2021-06-15/airbnb-spends-millions-making-nightmares-at-live-anywhere-rentals-go-away #US #Storylines #BloombergQuicktake -------- Like this video? Subscribe: null Become a Quicktake Member for exclusive perks: null QuickTake Originals is Bloomberg's official premium video channel. We bring you insights and analysis from business, science, and technology experts who are shaping our future. We’re home to Hello World, Giant Leap, Storylines, and the series powering CityLab, Bloomberg Businessweek, Bloomberg Green, and much more. Subscribe for business news, but not as you've known it: exclusive interviews, fascinating profiles, data-driven analysis, and the latest in tech innovation from around the world. Visit our partner channel QuickTake News for breaking global news and insight in an instant.