Zammad is a Free and open source, self hosted Helpdesk Support, and Knowledge Base Ticketing system that can compete with osTicket, Snappy, Help Scout, Happy Fox, Freshdesk and more. With som eserious customizability, Zammad is definitely worth a look for your helpdesk support team's needs. === Links === Zammad Official Site https://zammad.org/ Zammad Docker-Compose Install Instructions https://docs.zammad.org/en/latest/install/docker-compose.html Portainer - How to Video https://www.youtube.com/watch?v=d_yCqZIui80 CTop - How to Video https://www.youtube.com/watch?v=ypJdktpcUlg === Timestamps === 00:22 - Intro to Zammad Helpdesk Ticket System 00:50 - First Run Wizard 02:35 - First Use Walk-through Wizard 03:45 - Administrative Interface and System Configuration 08:45 - Creating a Support Ticket 10:55 - Overview of Customizing Data Input Forms 18:15 - Installation using Docker Compose / Docker 23:00 - Setup Reverse Proxy using NginX Proxy Manager 24:50 - Startup Wizard on our New Install 26:40 - Site up and Running for 2 weeks so You can Test it out if you like 3 Demo users username: demo-admin@opensourceisawesome.com password: dem0-Admin1 username: demo-agent@opensourceisawesome.com password: dem0-Agent1 username: demo-client@opensourceisawesome.com password: dem0-Client1 === Contact === Twitter: @mickintx Telegram: @MickInTx Mastodon: http://mastodon.partecipa.digital/ @MickInTX Try out SSDNodes VPS Services! Amazing Specs for incredibly low costs. I'm running a 32 GB RAM / $ CPU Server for only $9 a month! Seriously. FOr long term server usage, this is the way to go! https://www.ssdnodes.com/manage/aff.php?aff=1011 Get a $50.00 credit for Digital Ocean by signing up with this link: https://m.do.co/c/a6a61ae55242 Use Hover as your Domain Name Registrar to get some great control over you domains / sub-domains: https://hover.com/SHPaiirr Support my Channel and ongoing efforts through Patreon: https://www.patreon.com/bePatron?u=234177 === Attributions === Intro and Outro music provided by www.bensound.com