Full Length Preview Available at - http://bit.ly/2mG4gGk PREVIEW ONLY – NOT FOR TRAINING. Sometimes it is the newest or least trained retail employee who has the last clear chance to save a customer relationship. They become the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower your retail staff with a clear checklist of Customer Service Recovery tools and techniques. From showing empathy and truly listening, to exploring with permission phrases and presenting options, front-line retail employees will learn how to match the signals they send to customer with the words they say. A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge. When dealing with customers who may not be at their best, it is all the more important that your staff be at their very best, and ready with The Right Words at The Right Time. Enjoy exclusive offers and full length previews by joining Media Partners for FREE today!