The 1998 mega-merger between banking giant Citicorp and insurer Travelers Group created the world's biggest financial services company. But Citi's share price plummeted and the group has been hit by a series of scandals. The FT looks at what went wrong and how the bank can turn itself around #citigroup #citibank #travelersgroup #banks #finance #financialmarkets #markets 00:39 A series of scandals 04:44 The record merger 12:40 The fallen giant 14:33 The revamp See if you get the FT for free as a student (http://ft.com/schoolsarefree) or start a £1 trial: https://subs.ft.com/spa3_trial?segmentId=3d4ba81b-96bb-cef0-9ece-29efd6ef2132. ► Check out our Community tab for more stories on the economy. ► Listen to our podcasts: https://www.ft.com/podcasts ► Follow us on Instagram: https://www.instagram.com/financialtimes'