To try everything Brilliant has to offer—free—for a full 30 days, visit http://brilliant.org/wendover Watch Jet Lag: The Game at null Buy a Wendover Productions t-shirt: https://standard.tv/collections/wendover-productions/products/wendover-productions-shirt Subscribe to Half as Interesting (The other channel from Wendover Productions): null Youtube: null Instagram: http://Instagram.com/sam.from.wendover Twitter: http://www.Twitter.com/WendoverPro Sponsorship Enquiries: wendover@standard.tv Other emails: sam@wendover.productions Reddit: http://Reddit.com/r/WendoverProductions Writing by Sam Denby and Tristan Purdy Editing by Alexander Williard Animation led by Josh Sherrington Sound by Graham Haerther Thumbnail by Simon Buckmaster References [1] https://theaircurrent.com/airlines/southwest-airlines-anatomy-it-meltdown/ [2] https://www.reuters.com/world/us/travel-insanity-us-passengers-stranded-by-winter-storm-2022-12-26/ [3] https://www.nytimes.com/2022/12/28/travel/southwest-airlines-flight-cancellations.html [4] https://www.latimes.com/business/story/2022-12-28/southwests-meltdown-was-born-in-americas-cheapskate-corporate-culture [5] https://www.washingtonpost.com/opinions/2022/12/28/southwest-holiday-cancellations-investors-customers/ [6] https://www.ge.com/digital/sites/default/files/download_assets/network-operations-by-ge-digital-brochure.PDF [7] https://www.ainonline.com/aviation-news/air-transport/2022-12-27/southwest-airlines-struggles-normalize-stricken-ops?amp [8] https://thehill.com/opinion/finance/3792790-this-isnt-southwest-airlines-first-meltdown-and-it-might-not-be-the-last/ [9] https://theaircurrent.com/airlines/southwest-airlines-anatomy-it-meltdown/ [10] https://www.wtsp.com/article/travel/southwest-flight-status-customer-service-winter-storm/67-478de319-960f-47ad-9b1d-1822e6cdc7b9