The COVID-19 pandemic has reset the retail game board. The most successful retailers will be those that connect with consumers in new ways by leaning in on their digital, omnichannel, and in-store technology ambitions. In this edition, The Next Normal explores the coming decade in shopper experience and retail technology. Subscribe to our channel: http://mck.co/YouTube Subscribe to our newsletters: http://mck.co/Subscribe **Find us on** Facebook: http://mck.co/Facebook Twitter: http://mck.co/Twitter LinkedIn: http://mck.co/LinkedIn Instagram: http://mck.co/Instagram